Patient Information

Practice Hours

To speak with one of our team, please contact us during practice hours.

Monday to Friday: 9:00am – 5:00pm

Phone: (03) 5213 0352
Fax: (03) 5213 2957

Email: reception@kardiniaurology.com.au

For urgent after-hours assistance, patients and referrers can get in touch through our pager service.

Pager: (03) 9387 1000

Location & Parking

St John of God Specialist Centre
Suite 3, Level One, 83 Myers St, Geelong VIC 3220

On-Street Parking
Metered parking is available on Myers Street and Moorabool Street, payable via the Easy Park app.

Hospital Car Park
Underground parking is available at St John of God Hospital (entrance via Myers Street).

Enter the lift on the ground floor and turn left to walk down the corridor.

Your Appointment

What to bring

Medicare, DVA and Pension cards.
GP referral letter.
Private health insurance details.
A list of your current medications, supplements and allergies.
Details of recent imaging and blood tests.
If your condition is a WorkSafe or TAC matter, all correspondence or certificates in addition to your claim number. If your claim has been accepted, we will invoice the agency directly.
Any other relevant information (e.g. other specialist reports).

If an interpreter is required, please advise our reception team when booking your appointment.

Where appropriate, some consultations may be through Telehealth. Our reception team will coordinate this with you.

If you are travelling a long distance to your appointment with us, you may be eligible for assistance with travel and accommodation expenses under the Victorian Patient Transport Assistance Scheme (VPTAS).

Cancellations

If you are unable to attend a scheduled appointment, please contact us at least 48 hours prior, to enable us to offer the appointment to someone else. A fee may be charged for failure to attend or cancellation at short notice.

Registration

Once our team confirms your appointment details, we will send you a patient registration form to complete and return before your appointment.

If you wish to complete a registration form in person, please arrive 15 minutes before your scheduled appointment time.

You may also be asked to complete a bladder diary before your appointment. You can download the form here:
Bladder Diary.

Our Services

Fee Information

Consultations

Initial consultation
Private: $260.00
Medicare rebate: $81.30

Review consultation (including Telehealth)
Private: $140.00
Medicare rebate: $40.85

Nurse Consultation
Nurse education $50.00 – $100.00. No Medicare rebate.
Nurse Practitioner – Medicare rebate.

Payment
Full payment is required on the day of consultation, and where applicable, prior to surgical procedures.

Payment is accepted by cash, credit card or EFTPOS.

We can submit your Medicare or Private Health Insurance claim on your behalf.

Explanation of fees and charges

We do not bulk bill.

Patients pay for their treatment and receive a rebate from Medicare. Your consultations are subsidised by Medicare, but this does not cover the entire consult fee. Private health insurance does not cover consultant fees.

Private Health Insurance (PHI)- Hospital Cover

PHIs decide independently how much they will rebate patients for surgical procedures. These rebates are linked to the Medicare Rebate Schedule rather than the surgeon’s fee for providing a service.

The fee charged by Kardinia Urology is fixed for each surgical procedure, however the amount that a PHI will rebate for any given procedure varies between funds.

If your PHI doesn’t rebate you the full cost of your surgical procedure you will need to pay the ‘gap payment’ also known as an “out of pocket expense”.

The size of this ‘gap payment’ is influenced by the Health Insurance fund.

The following is an example of two patients undergoing the same procedure, but with two different health funds.

Eg. X procedure. Health fund A:

Specialist Charge = $1,000
Rebate from Health fund A = $900
Patient gap payment (out of pocket expense) = $100

Eg. X procedure. Health fund B:

Specialist Charge = $1,000
Rebate from Health fund B = $400
Patient gap payment (out of pocket expense) = $600

Self-funded procedures

If you decide to self-fund a procedure in a private hospital, our team will liaise with the relevant parties to provide a quote.

The hospital will provide an estimate of their cost, as will the anaesthesiologist. There may be circumstances in which the cost of your treatment and care differs from the amount estimated. This could occur if your needs change during surgery or if you require additional or less hospital recovery time.